Shipping policy

Shipping Policy
Last Updated: August 27, 2025

At Moartti, we’re committed to delivering your fine jewelry with the utmost care, security, and speed. Below is a clear overview of our shipping practices to ensure a seamless and worry-free experience.

1. Shipping Methods & Delivery Times

We offer several shipping options, depending on your location and the nature of your order:

  • Standard Shipping ($65):
    • U.S. Domestic: 15–20 business days
    • International: 15–20 business day
    • Available for most in-stock items.
  • Expedited Shipping ($95):
    • U.S. Domestic: 10–15 business days
    • International: 10-15 business days

Note: Custom-made or personalized items (e.g., engraved pieces, custom designs) require additional production time (typically 10–15 business days) before shipping. You’ll receive an estimated ship date at checkout.

2. Order Processing

  • Orders placed Monday–Friday before 2 PM EST are processed the same business day.
  • Orders placed after 2 PM EST, on weekends, or holidays begin processing the next business day.
  • All items undergo a final quality inspection before shipment.

3. Shipping Destinations

We proudly ship to:

  • All 50 U.S. states, including PO Boxes (via USPS only).
  • Over 60 countries worldwide.
    International customers: Please note that your order may be subject to import duties, taxes, or customs fees, which are the responsibility of the recipient. We are not responsible for delays due to customs clearance.

4. Tracking & Delivery

  • Once your order ships, you’ll receive a confirmation email with a tracking number and estimated delivery date.
  • All shipments are fully insured and require signature upon delivery for security—this cannot be waived.
  • We partner with trusted carriers including FedEx, UPS, and DHL.

5. Shipping to Alternate Addresses

For security, we only ship to the billing address on file or a verified alternate address (confirmed via our fraud prevention system). If you need to ship to a different address (e.g., as a gift), please contact customer service before placing your order.

6. Lost or Damaged Shipments

  • All packages are fully insured from our door to yours.
  • If your package appears lost or arrives damaged, do not accept delivery if damage is evident. Contact us immediately at [support email/phone].
  • We will investigate and either replace your item or issue a full refund at no cost to you.

7. Returns & Exchanges

While not part of shipping, please note:

  • International returns are the customer’s responsibility unless the item is defective or incorrect.
  • All returns and exchanges must be requested within our 15-day return period.
  • Full details in our [Return Policy].

8. Changes or Cancellations

Orders may be canceled or modified within 1 hour of placement. After that, if your order has entered production or shipped, changes cannot be accommodated. Contact us immediately if you need assistance.

Questions?

Our Customer Care team is here to help:
📧 Email: info@moartti.com
📞 Phone/Whatsapp: (+591) 62149329 (Mon–Fri, 9 AM–7 PM EST)

At Moartti, your peace of mind is as precious as the jewelry we craft.